Contact & Complaints

We aim to respond to all enquiries within a reasonable timeframe. Please include enough information for us to identify your account, report, upload, or issue. We may need to verify your identity before actioning privacy or deletion requests.

Please do not include unnecessary sensitive information in support emails.

Support

For general help, bug reports, and feature requests:
support@laytheterms.com

Privacy and data deletion

For privacy enquiries, deletion requests, and data access:
privacy@laytheterms.com

Security

For vulnerability reports and security concerns:
security@laytheterms.com

Billing and refunds

For payment issues, refund requests, and subscription questions:
billing@laytheterms.com

Complaints

If you have a complaint about our service, privacy practices, or these policies, please contact us at support@laytheterms.com. We will investigate and respond promptly.

If you are not satisfied with our response to a privacy-related complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Response expectations

• General support: within 3 business days.
• Privacy and deletion requests: within 10 business days.
• Security reports: within 2 business days.
• Billing disputes: within 5 business days.