Plain-English glossary
Refund policy
A clause explaining when money can be returned after cancellation, failed service, billing mistakes, or dissatisfaction.
Why it matters
Refund wording affects how much financial risk you carry if the service fails, renews unexpectedly, or does not meet expectations.
Words to watch for
non-refundablerefund windowbilling cycleservice failureoriginal payment method
Plain-English example
You may be able to cancel, but you might not get money back unless the policy gives a clear refund right.